Why choose Crisp? Creative Live Cam Chat Software Free Download
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the right choice for your company and startup too. You may know how to compare live chats and which metrics might be important for you also. Creative Live Cam Chat Software Free Download
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at the moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was intriguing. All live talks we attempted had that feature, a few at higher price tags, others combined with a poorly executed search feature, and so the background was not available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can not limit on the contacts we create because we actually wish to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do in Storyblokwe do not want to limit the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live chats provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you might go for one seat for every team member. Since we like to have that personal approach to our clients the notion of using one account for the entire group was dropped instantly. We’ve started to compare the first paid plan against most of the high tier plans to see the way the cost scales again. The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for testing. Creative Live Cam Chat Software Free Download
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources – so we concentrated on how they operate and perform together with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower tier programs and attribute together with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those attribute we did not need but would have to pay for. We’re glad to say we think we have the best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all customers that are searching for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you’ve got a question or want to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Creative Live Cam Chat Software Free Download