Why choose Crisp? Creative Live Chat Hd Software
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right decision for your business and startup as well. You will understand how to compare live talks and that metrics could be important for you also. Creative Live Chat Hd Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality support rather than quantity and the pricing seems to outperform the advantage. Our decision was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we tried had this attribute, a few at higher price tagsothers combined with a badly implemented search feature, therefore the history was not accessible. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the same way we do at Storyblokwe do not wish to limit the consumer to the usage of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we analyzed and largely available in the first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live talks offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Intriguing, it is something that you can control. You could choose one accounts for the whole group (which is cheap with most options ), or you might go for one seat for each team member. Since we like to have this personal approach to our customers the notion of using one account for the entire group was dropped instantly. We have begun to compare the first paid plan against most of the high tier plans to observe the way the price scales again. The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Creative Live Chat Hd Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they operate and perform together with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier plans and attribute together with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those feature we didn’t need but would have to pay for. We’re glad to say we believe we have the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We could have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you’ve got a query or wish to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Creative Live Chat Hd Software