Why choose Crisp? Crisp Catheterization
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right choice for your business and startup too. You will understand how to compare live talks and that metrics might be significant for you also. Crisp Catheterization
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we attempted had that attribute, some at higher price tags, others together with a poorly implemented search feature, therefore the history was not accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we actually wish to earn contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do in Storyblok, we don’t wish to restrict the user to the use of this machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we tested and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live talks provide. In all honesty, we’re not sending many emails, because we hate spam on the side. So we want to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it is something that you can control. You could choose one accounts for the whole team (which can be cheap with most solutions), or you could go for one chair for each team member. Since we want to get that personal approach to our clients the idea of using one account for the entire group was dropped immediately. We’ve started to compare the first paid plan against most of the high tier programs to observe how the price scales . The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Crisp Catheterization
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower grade programs and attribute together with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those attribute we did not need but would have to cover. We’re glad to state we think we got the best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 aspects above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and do recommend it to all customers who are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a query or want to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Crisp Catheterization