Why Select Crisp? Crisp Chat Affiliate
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the perfect decision for your business and startup as well. You may know how to compare live talks and that metrics could be significant for you too. Crisp Chat Affiliate
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are looking for quality support and not quantity and the pricing appears to outperform the benefit. Our choice was clear at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live chats we attempted had that feature, a few at higher price tags, others together with a poorly implemented search feature, and so the background wasn’t available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we create because we really wish to earn contact with them all. Endless contacts was what we were looking for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do at Storyblok, we do not wish to restrict the consumer to the use of this machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. So we like to send certain emails to particular target groups and again: we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent seats is kinda Interesting, it is something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you might go for one seat for every team member. Since we like to get that personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier programs to see the way the price scales . The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Crisp Chat Affiliate
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier programs and feature with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those feature we did not need but would need to cover. We are glad to say that we think we have the best fit for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers that are searching for a live chat . We’ve updated to the Crisp endless plan a while ago, and are glad we made that choice. If you have a query or wish to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Crisp Chat Affiliate