Why Select Crisp? Crisp Chat Android
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect choice for your company and startup too. You will understand how to compare live chats and which metrics could be significant for you too. Crisp Chat Android
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity and the pricing appears to outperform the advantage. Our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had this feature, some at higher price tags, others together with a poorly executed search feature, therefore the background was not accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we really want to earn contact with all of them. Unlimited contacts was what we were searching for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do at Storyblokwe do not wish to limit the user to the use of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats provide. In all honesty, we are not sending many emails, because we also hate spam on the side. So we want to send certain emails to particular target groups and again: we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Intriguing, it’s something you can control. You could choose one accounts for the entire group (which is cheap with the majority of options ), or you might go for one chair for each team member. Since we want to get this personal approach to our customers the idea of using one account for the entire group was dropped immediately. We have started to compare the very first paid program contrary to the majority of the high tier programs to observe how the cost scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Crisp Chat Android
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and perform with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier programs and attribute together with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those attribute we did not need but would need to cover. We’re glad to say that we think we got the best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had the same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all clients that are searching for a live chat . We have updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you have a query or wish to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Crisp Chat Android