Why choose Crisp? Crisp Chat Apk
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect choice for your company and startup as well. You may know how to compare live talks and that metrics might be significant for you too. Crisp Chat Apk
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity and the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we tried had that feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the history wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we actually wish to earn contact with all of them. Endless contacts was what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do in Storyblokwe do not wish to restrict the user to the usage of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. So we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker chairs is rather Intriguing, it is something you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you might go for one chair for every team member. Since we like to get this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We’ve started to compare the very first paid plan against the majority of the high tier plans to see the way the cost scales . The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Crisp Chat Apk
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we focused on how they work and perform together with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade plans and feature with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those feature we did not need but might need to pay for. We’re pleased to state that we believe we have the best match for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you want to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had the same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you have a question or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Crisp Chat Apk