Why Select Crisp? Crisp Chat Blog
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect decision for your company and startup too. You will know how to compare live talks and that metrics could be important for you also. Crisp Chat Blog
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had that attribute, a few at higher price tagsothers together with a poorly executed search feature, and so the history was not available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the connections we make because we actually wish to make contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do in Storyblok, we don’t want to limit the user to the usage of this system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the first paid program.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we want to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is kinda Interesting, it is something that you can control. You could choose one account for the entire team (which can be cheap with the majority of options ), or you might go for one seat for each team member. Since we like to have that personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid plan against most of the high tier programs to observe how the cost scales again. The highest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Crisp Chat Blog
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources – so we focused on how they work and perform together with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier programs and attribute with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those feature we did not need but might need to pay for. We’re pleased to say that we believe we got the best fit for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you want to find your best match.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you’ve got a question or want to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Crisp Chat Blog