Why Select Crisp? Crisp Chat Color
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect decision for your business and startup as well. You may know how to compare live talks and that metrics might be significant for you also. Crisp Chat Color
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the benefit. Our decision was clear at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers combined with a badly implemented search feature, therefore the background wasn’t available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we make because we really wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do at Storyblok, we don’t want to limit the user to the use of this system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we tested and largely available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on our side. So we want to send certain mails to particular target groups and again: we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is kinda Interesting, it is something you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you might go for one seat for each team member. Since we want to get that personal approach to our clients the idea of using one accounts for the whole group was dropped immediately. We have started to compare the very first paid program against the majority of the high tier plans to see the way the cost scales again. The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. Crisp Chat Color
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources – so we focused on how they work and function together with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower grade plans and feature with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those attribute we did not need but might need to pay for. We are pleased to state that we believe we got the very best fit for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are looking for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a query or want to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Crisp Chat Color