Why Select Crisp? Crisp Chat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the perfect decision for your business and startup as well. You may know how to compare live chats and which metrics could be significant for you too. Crisp Chat
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tags, others together with a poorly implemented search feature, and so the background was not accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake already once. We can’t limit on the contacts we make because we really wish to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do at Storyblok, we don’t want to restrict the consumer to the use of this system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content according to some metrics those live chats offer. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is rather Interesting, it is something that you can control. You could choose one account for the entire team (which is cheap with the majority of solutions), or you might go for a single chair for every team member. Since we like to get that personal approach to our customers the notion of using one account for the entire team was dropped instantly. We’ve begun to compare the very first paid plan contrary to most of the high tier plans to see how the cost scales . The highest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Crisp Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower grade programs and feature with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we didn’t need but might need to cover. We’re pleased to state that we think we have the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We might have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of customers that are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you have a query or want to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Crisp Chat