Why choose Crisp? Crisp Chat Css
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right choice for your company and startup too. You may understand how to compare live chats and which metrics might be significant for you too. Crisp Chat Css
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing appears to outperform the benefit. Our choice was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live talks we attempted had that attribute, a few at higher price tags, others together with a badly executed search feature, and so the history wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we create because we actually wish to earn contact with them all. Endless contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the identical way we do at Storyblokwe don’t wish to limit the user to the usage of this machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Interesting, it is something that you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we want to get that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We’ve begun to compare the very first paid program against the majority of the high tier plans to observe the way the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Crisp Chat Css
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our tools – so we focused on how they operate and perform with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier programs and feature together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we did not need but might need to cover. We’re pleased to say we think we got the best fit for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of customers that are looking for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you’ve got a query or wish to inform us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Crisp Chat Css