Why Select Crisp? Crisp Chat Demo
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect choice for your business and startup as well. You will know how to compare live talks and that metrics might be important for you also. Crisp Chat Demo
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live talks we tried had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we create because we really wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do in Storyblokwe don’t wish to limit the user to the usage of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we tested and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics people live chats offer. To be honest, we’re not sending many emails, because we also hate spam on the side. So we want to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is rather Interesting, it is something that you can control. You could choose one account for the whole team (which is cheap with the majority of options ), or you could go for one chair for each team member. Since we want to get that personal approach to our clients the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid program against most of the high tier programs to see how the cost scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for testing. Crisp Chat Demo
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier programs and feature together with the maximum tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”end” and those feature we didn’t need but would need to pay for. We are pleased to state we believe we have the best match for us, maybe it will fit as well for you. We saw that the listing of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live chat themselves. We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you have a query or want to tell us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Crisp Chat Demo