Why Select Crisp? Crisp Chat Download
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right decision for your company and startup as well. You will understand how to compare live chats and which metrics might be important for you too. Crisp Chat Download
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was interesting. All live talks we attempted had this feature, a few at higher price tags, others together with a badly implemented search feature, and so the background was not accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do in Storyblok, we don’t wish to restrict the consumer to the use of the machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Intriguing, it is something you can control. You could choose 1 account for the entire team (which can be cheap with the majority of solutions), or you might go for a single chair for every team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We have begun to compare the first paid program contrary to most of the high tier plans to observe the way the price scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was excellent for testing. Crisp Chat Download
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources already – so we focused on how they work and function with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower tier plans and attribute together with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”end” and those feature we did not need but would need to pay for. We’re pleased to say that we believe we have the very best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all clients who are looking for a live chat . We’ve updated to the Crisp endless plan a while ago, and are glad that we made that choice. In case you’ve got a query or want to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Crisp Chat Download