Why Select Crisp? Crisp Chat For Mac
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the right choice for your business and startup too. You may know how to compare live talks and that metrics could be significant for you also. Crisp Chat For Mac
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity and the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tags, others together with a badly implemented search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we create because we actually wish to make contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do in Storyblok, we don’t want to limit the user to the use of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live chats provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send certain emails to particular target groups and : we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Interesting, it is something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you might go for a single chair for every team member. Since we want to have this personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We have started to compare the first paid plan against most of the high tier programs to see the way the price scales . The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for testing. Crisp Chat For Mac
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they operate and function with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade plans and feature with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those feature we didn’t need but would have to pay for. We are pleased to state we believe we got the very best match for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you need to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are searching for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you’ve got a query or wish to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Crisp Chat For Mac