Why Select Crisp? Crisp Chat Gdpr
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right choice for your company and startup as well. You may understand how to compare live chats and which metrics could be important for you also. Crisp Chat Gdpr
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. So our choice was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tagsothers together with a poorly executed search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can’t limit on the connections we create because we really wish to earn contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do at Storyblokwe don’t wish to restrict the user to the usage of the system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is rather Interesting, it’s something that you can control. You could choose one account for the entire team (which is cheap with most options ), or you could go for one chair for every team member. Since we want to get this personal approach to our clients the notion of using one account for the whole group was dropped immediately. We have started to compare the very first paid plan contrary to most of the high tier plans to observe how the cost scales . The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Crisp Chat Gdpr
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our resources – so we focused on how they operate and function with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower grade plans and attribute together with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those feature we didn’t need but might need to pay for. We are glad to say that we think we got the very best fit for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you need to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of clients who are searching for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a query or want to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Crisp Chat Gdpr