Why Select Crisp? Crisp Chat Help
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your company and startup as well. You may understand how to compare live chats and which metrics might be important for you too. Crisp Chat Help
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a poorly executed search feature, and so the background was not available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake once. We can’t restrict on the connections we make because we really wish to earn contact with all of them. Unlimited contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do in Storyblokwe do not wish to limit the consumer to the use of the machine (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks offer. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we like to send specific mails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire group (which is cheap with most options ), or you might go for a single seat for each team member. Since we like to have that personal approach to our clients the notion of using one account for the entire team was dropped immediately. We have started to compare the very first paid program contrary to the majority of the high tier programs to see the way the price scales again. The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Crisp Chat Help
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we focused on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower tier programs and attribute together with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those attribute we did not need but might need to cover. We’re pleased to state we think we got the very best match for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are looking for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. If you have a question or want to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Crisp Chat Help