Why choose Crisp? Crisp Chat Helpdesk
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics could be significant for you also. Crisp Chat Helpdesk
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity and the pricing seems to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers combined with a badly implemented search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we create because we really wish to earn contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do in Storyblokwe do not want to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid program.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content based on some metrics those live chats offer. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send certain mails to particular target groups and : we really like the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Intriguing, it is something that you can control. You could choose one accounts for the whole group (which can be cheap with most options ), or you could go for one chair for every team member. Since we like to get that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We’ve started to compare the very first paid program against most of the high tier programs to see the way the cost scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Crisp Chat Helpdesk
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our tools – so we focused on how they operate and function together with Slack. We tested some of these and many are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade programs and feature with the maximum tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we did not need but would need to pay for. We’re pleased to say that we think we have the very best match for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all of customers that are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you have a query or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Crisp Chat Helpdesk