Why choose Crisp? Crisp Chat Icon
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the right decision for your company and startup too. You will know how to compare live talks and that metrics might be significant for you too. Crisp Chat Icon
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we had to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, some at higher price tags, others together with a poorly implemented search feature, and so the history wasn’t available. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake once. We can not restrict on the contacts we create because we actually want to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do in Storyblokwe don’t want to restrict the user to the usage of the machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. So we want to send specific mails to particular target groups and : we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is rather Intriguing, it is something you can control. You could choose one account for the entire team (which is cheap with most solutions), or you could go for a single chair for each team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We have started to compare the first paid program against most of the high tier plans to see the way the price scales again. The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Crisp Chat Icon
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they operate and function with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier plans and attribute with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those attribute we did not need but would have to cover. We’re pleased to say that we believe we have the very best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are searching for a live chat . We have upgraded to the Crisp endless plan some time ago, and are thankful we made that decision. In case you’ve got a query or wish to inform us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Crisp Chat Icon