How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tagsothers together with a poorly implemented search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we create because we actually wish to make contact with them all. Unlimited contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do at Storyblok, we don’t want to restrict the consumer to the use of this system (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we tested and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we want to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Number of agents
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they work and perform together with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade plans and feature with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those feature we didn’t need but would have to pay for. We’re pleased to state that we think we got the best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 facets above is all you want to locate your best match.