Why Select Crisp? Crisp Chat Joomla
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right choice for your company and startup too. You will understand how to compare live talks and that metrics could be important for you too. Crisp Chat Joomla
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this feature, some at higher price tagsothers together with a badly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can’t limit on the connections we create because we really want to earn contact with them all. Endless contacts was what we were searching for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do in Storyblok, we do not wish to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on the side. So we want to send certain mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is rather Interesting, it is something that you can control. You could choose one account for the whole team (which can be cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the very first paid program against the majority of the high tier plans to see how the price scales again. The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Crisp Chat Joomla
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and function together with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier programs and feature together with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we didn’t need but might have to cover. We’re pleased to say that we believe we got the very best match for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all clients that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you have a question or wish to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Crisp Chat Joomla