Why Select Crisp? Crisp Chat Login
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the perfect decision for your company and startup as well. You may know how to compare live talks and that metrics might be significant for you also. Crisp Chat Login
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity and the pricing seems to outperform the benefit. So our choice was clear at that moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we tried had that feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we make because we really want to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do at Storyblok, we do not wish to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live talks provide. To be honest, we’re not sending many mails, because we hate spam on our side. So we like to send specific emails to particular target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Intriguing, it’s something that you can control. You could choose 1 account for the whole team (which can be cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the entire team was dropped immediately. We’ve begun to compare the first paid plan contrary to the majority of the high tier plans to observe how the price scales again. The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Crisp Chat Login
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier programs and feature together with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those attribute we did not need but might need to cover. We are glad to state that we think we got the very best fit for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all customers who are searching for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a query or want to inform us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Crisp Chat Login