Why choose Crisp? Crisp-Chat Npm
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you too. Crisp-Chat Npm
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live chats we tried had that attribute, a few at higher price tags, others together with a poorly executed search feature, and so the history wasn’t accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can’t limit on the connections we create because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They think the identical way we do in Storyblokwe don’t want to restrict the user to the use of this machine (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send specific mails to particular target groups and : we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole team (which can be cheap with most options ), or you could go for a single chair for every team member. Since we like to have that personal approach to our clients the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier plans to see the way the cost scales again. The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for testing. Crisp-Chat Npm
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we focused on how they operate and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade programs and attribute with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those feature we did not need but might have to cover. We are pleased to say we believe we have the very best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you want to find your best match.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all customers that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you’ve got a question or wish to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Crisp-Chat Npm