Why Select Crisp? Crisp Chat Nulled
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your business and startup too. You may understand how to compare live talks and that metrics could be important for you too. Crisp Chat Nulled
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live talks we tried had that attribute, a few at higher price tagsothers combined with a poorly executed search feature, therefore the history was not accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can’t restrict on the connections we create because we actually want to make contact with all of them. Unlimited contacts was exactly what we were looking for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do in Storyblokwe do not want to limit the user to the usage of the machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics those live talks provide. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and again: we really like the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is rather Interesting, it’s something you can control. You could choose one accounts for the whole group (which is cheap with most solutions), or you could go for a single seat for every team member. Since we want to have this personal approach to our clients the notion of using one accounts for the whole group was dropped immediately. We have started to compare the first paid program contrary to the majority of the high tier programs to see how the cost scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Crisp Chat Nulled
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they operate and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower grade programs and feature together with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those attribute we didn’t need but might have to pay for. We’re glad to state we believe we got the very best fit for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients who are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you have a query or want to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Crisp Chat Nulled