Why Select Crisp? Crisp Chat Online
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your company and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Crisp Chat Online
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers together with a poorly executed search feature, therefore the history was not available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the contacts we make because we actually want to earn contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblokwe don’t wish to restrict the consumer to the use of the machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics those live talks offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we want to send certain emails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Interesting, it is something that you can control. You could choose 1 account for the entire team (which is cheap with most solutions), or you could go for one seat for every team member. Since we like to have this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We have started to compare the very first paid plan contrary to the majority of the high tier plans to see the way the cost scales again. The greatest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Crisp Chat Online
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they work and function with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade programs and feature together with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those feature we didn’t need but would need to pay for. We are glad to say we think we have the very best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients that are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful we made that decision. In case you’ve got a question or wish to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Crisp Chat Online