Why choose Crisp? Crisp Chat Plan
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect decision for your company and startup as well. You will know how to compare live chats and which metrics could be significant for you too. Crisp Chat Plan
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live chats we attempted had this feature, some at higher price tagsothers combined with a badly executed search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we create because we actually want to earn contact with them all. Endless contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do in Storyblokwe do not wish to limit the user to the use of this system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Interesting, it’s something that you can control. You could choose 1 account for the entire group (which is cheap with the majority of options ), or you might go for a single seat for each team member. Since we want to have that personal approach to our customers the idea of using one account for the entire group was dropped instantly. We have begun to compare the very first paid plan against most of the high tier plans to see the way the price scales again. The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Crisp Chat Plan
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we focused on how they operate and function with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier plans and attribute with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those attribute we didn’t need but might need to cover. We’re glad to say we think we have the best match for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all customers who are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you have a query or want to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Crisp Chat Plan