Why Select Crisp? Crisp Chat Pricing
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect choice for your business and startup as well. You will know how to compare live chats and which metrics could be significant for you too. Crisp Chat Pricing
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity and the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live talks we tried had that attribute, some at higher price tags, others combined with a poorly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t limit on the connections we create because we really wish to earn contact with them all. Endless contacts was what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do in Storyblokwe do not want to limit the consumer to the use of the machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live chats offer. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we want to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Interesting, it is something you can control. You could choose 1 account for the entire team (which is cheap with the majority of solutions), or you might go for one chair for every team member. Since we want to have this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We have started to compare the very first paid program against the majority of the high tier programs to see the way the price scales again. The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Crisp Chat Pricing
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower grade plans and feature together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we did not need but would have to pay for. We are glad to state that we believe we got the very best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all customers who are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you have a query or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Crisp Chat Pricing