Why Select Crisp? Crisp Chat React
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right decision for your business and startup as well. You may know how to compare live chats and which metrics might be significant for you also. Crisp Chat React
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was intriguing. All live chats we attempted had that attribute, some at higher price tagsothers combined with a poorly executed search feature, and so the history was not available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can’t limit on the connections we create because we actually want to make contact with them all. Unlimited contacts was what we were looking for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do in Storyblokwe do not want to limit the consumer to the use of this machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we tested and largely available in the first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats offer. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we like to send specific emails to particular target groups and : we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Interesting, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with most solutions), or you might go for one chair for every team member. Since we want to get that personal approach to our clients the idea of using one accounts for the whole group was dropped instantly. We have begun to compare the very first paid program contrary to the majority of the high tier programs to see the way the price scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for testing. Crisp Chat React
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they operate and function with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and feature together with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those feature we didn’t need but would need to pay for. We’re pleased to state that we think we got the very best match for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are searching for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. If you’ve got a question or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Crisp Chat React