Why Select Crisp? Crisp Chat React Native
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right decision for your business and startup as well. You may understand how to compare live chats and which metrics might be significant for you also. Crisp Chat React Native
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our decision was clear at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others combined with a badly executed search feature, therefore the history wasn’t available. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we make because we actually wish to earn contact with them all. Endless contacts was what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblok, we don’t wish to restrict the consumer to the use of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live talks offer. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send certain mails to specific target groups and again: we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Intriguing, it is something that you can control. You could choose one account for the whole group (which is cheap with most solutions), or you might go for a single seat for every team member. Since we want to have that personal approach to our customers the idea of using one account for the entire group was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier programs to observe the way the price scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Crisp Chat React Native
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools already – so we focused on how they operate and perform with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the clients. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower grade programs and feature together with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we did not need but would have to pay for. We are pleased to state we think we got the very best match for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you want to find your best match.
We made contact with incredible great people (thank You!) And companies all around the globe. We might have had the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of customers who are searching for a live chat . We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you have a query or wish to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Crisp Chat React Native