Why Select Crisp? Crisp Chat Segments
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you also. Crisp Chat Segments
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity and the pricing appears to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we tried had that feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we really wish to earn contact with them all. Endless contacts was what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do in Storyblokwe do not wish to restrict the user to the use of this system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we tested and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats provide. In all honesty, we’re not sending many emails, because we hate spam on our side. So we like to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Interesting, it’s something that you can control. You could choose one account for the whole team (which can be cheap with most options ), or you could go for a single chair for each team member. Since we like to get this personal approach to our clients the notion of using one accounts for the whole group was dropped instantly. We have begun to compare the very first paid program contrary to most of the high tier plans to see how the cost scales . The greatest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for testing. Crisp Chat Segments
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and attribute together with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those feature we didn’t need but would need to cover. We are glad to state we believe we got the very best match for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of customers who are looking for a live chat . We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. If you have a query or want to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Crisp Chat Segments