Why Select Crisp? Crisp Chat Shopify
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right choice for your business and startup as well. You will understand how to compare live talks and that metrics could be important for you too. Crisp Chat Shopify
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had this feature, a few at higher price tags, others together with a poorly implemented search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we make because we actually want to earn contact with all of them. Unlimited contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do in Storyblokwe don’t want to limit the user to the use of this machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we hate spam on our side. So we like to send specific emails to particular target groups and again: we really like the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Intriguing, it’s something you can control. You could choose one accounts for the whole team (which can be cheap with most options ), or you might go for a single seat for every team member. Since we want to have that personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve started to compare the very first paid program contrary to the majority of the high tier plans to see how the cost scales . The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Crisp Chat Shopify
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources – so we focused on how they work and function with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower tier plans and feature together with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”end” and those feature we did not need but might have to cover. We’re pleased to state we believe we have the very best fit for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all customers that are searching for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are glad we made that choice. In case you have a query or wish to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Crisp Chat Shopify