Why Select Crisp? Crisp Chat Status
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect decision for your business and startup too. You will understand how to compare live chats and which metrics might be important for you also. Crisp Chat Status
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the advantage. So our decision was clear at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live chats we tried had that attribute, a few at higher price tags, others together with a badly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do in Storyblokwe do not want to restrict the user to the use of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific emails to particular target groups and : we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Interesting, it’s something you can control. You could choose one account for the whole group (which can be cheap with the majority of solutions), or you could go for a single chair for each team member. Since we like to get this personal approach to our clients the notion of using one account for the entire group was dropped immediately. We’ve begun to compare the very first paid plan against most of the high tier programs to see the way the cost scales again. The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Crisp Chat Status
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we focused on how they work and function with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower grade programs and feature together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”ending” and those attribute we did not need but might have to cover. We’re glad to state we think we have the best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all customers that are searching for a live chat themselves. We’ve updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you’ve got a query or wish to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Crisp Chat Status