Why choose Crisp? Crisp Chat Support
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right choice for your business and startup too. You may know how to compare live talks and that metrics might be important for you too. Crisp Chat Support
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our decision was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live talks we tried had this feature, a few at higher price tags, others combined with a badly executed search feature, therefore the history wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we create because we really wish to make contact with them all. Unlimited contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do at Storyblok, we don’t wish to restrict the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics people live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we like to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is kinda Interesting, it’s something you can control. You could choose one account for the entire group (which is cheap with the majority of solutions), or you could go for a single chair for every team member. Since we like to get that personal approach to our clients the notion of using one accounts for the entire team was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier programs to see how the price scales . The highest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for testing. Crisp Chat Support
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they work and function together with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier plans and attribute with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those attribute we didn’t need but might have to pay for. We are glad to state we believe we have the best fit for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are looking for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. In case you’ve got a query or want to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Crisp Chat Support