Why choose Crisp? Crisp Chat Triggers
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics could be significant for you too. Crisp Chat Triggers
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live chats we tried had this feature, a few at higher price tagsothers together with a poorly executed search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can not restrict on the connections we make because we really wish to make contact with them all. Endless contacts was what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do at Storyblokwe do not wish to limit the consumer to the use of the machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we tested and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live talks offer. To be honest, we are not sending many emails, because we hate spam on our side. So we want to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Intriguing, it’s something that you can control. You could choose one account for the whole team (which is cheap with most options ), or you might go for a single chair for every team member. Since we want to have that personal approach to our clients the notion of using one account for the entire team was dropped immediately. We have started to compare the very first paid program against the majority of the high tier plans to see the way the cost scales . The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Crisp Chat Triggers
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they work and function together with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade programs and attribute with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those feature we did not need but might need to cover. We’re pleased to say that we believe we have the very best match for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you need to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients who are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you have a question or want to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Crisp Chat Triggers