Why Select Crisp? Crisp Chat Vs
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right choice for your business and startup too. You will understand how to compare live chats and which metrics might be important for you too. Crisp Chat Vs
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity and the pricing seems to outperform the advantage. So our decision was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tagsothers together with a poorly executed search feature, therefore the history was not available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to make contact with them all. Endless contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do at Storyblok, we don’t wish to limit the consumer to the usage of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. So we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The agent seats is rather Interesting, it’s something that you can control. You could choose one accounts for the entire team (which can be cheap with most options ), or you might go for one chair for each team member. Since we want to get that personal approach to our customers the idea of using one account for the whole group was dropped instantly. We’ve begun to compare the first paid program against most of the high tier programs to observe the way the cost scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Crisp Chat Vs
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools – so we focused on how they work and function together with Slack. We tested some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower grade programs and attribute with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those attribute we did not need but would have to cover. We’re pleased to state that we believe we have the best match for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you need to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of clients that are searching for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a query or want to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Crisp Chat Vs