Why choose Crisp? Crisp Chat Vs Intercom
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your company and startup too. You may know how to compare live talks and that metrics could be important for you too. Crisp Chat Vs Intercom
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing seems to outperform the advantage. Our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live talks we attempted had this feature, some at higher price tags, others together with a poorly implemented search feature, and so the background was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can not limit on the contacts we create because we actually want to make contact with all of them. Unlimited contacts was what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do in Storyblok, we do not want to limit the consumer to the use of this system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live chats offer. To be honest, we are not sending many emails, because we hate spam on our side. So we like to send specific mails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is rather Interesting, it is something you can control. You could choose one accounts for the entire team (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we want to have this personal approach to our customers the idea of using one account for the whole group was dropped instantly. We’ve started to compare the very first paid plan contrary to the majority of the high tier plans to observe the way the price scales . The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. Crisp Chat Vs Intercom
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools already – so we focused on how they work and perform with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade programs and attribute together with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those attribute we didn’t need but would need to cover. We are pleased to say we think we got the very best fit for us, maybe it will fit as nicely for you. We saw the listing of 8 facets above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all customers that are searching for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a query or want to inform us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Crisp Chat Vs Intercom