Why choose Crisp? Crisp Chat Windows App
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your company and startup too. You will understand how to compare live talks and that metrics might be significant for you too. Crisp Chat Windows App
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the cost scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others combined with a poorly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake once. We can’t restrict on the contacts we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do in Storyblok, we do not want to limit the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Intriguing, it is something you can control. You could choose 1 account for the whole group (which can be cheap with the majority of options ), or you could go for a single seat for every team member. Since we like to get this personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We have started to compare the first paid program against the majority of the high tier plans to observe the way the price scales again. The highest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was excellent for testing. Crisp Chat Windows App
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools – so we concentrated on how they operate and function with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade programs and feature together with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we didn’t need but would have to pay for. We’re glad to state that we think we have the best match for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and do recommend it to all clients who are searching for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a query or wish to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Crisp Chat Windows App