Why Select Crisp? Crisp Chat WordPress
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your company and startup too. You will know how to compare live talks and that metrics might be important for you also. Crisp Chat WordPress
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had this attribute, some at higher price tagsothers together with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can not restrict on the connections we create because we actually want to earn contact with them all. Unlimited contacts was what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do at Storyblokwe don’t want to limit the user to the usage of this system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live chats provide. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send certain emails to specific target groups and : we really like the execution in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is kinda Intriguing, it’s something you can control. You could choose one accounts for the entire team (which is cheap with the majority of options ), or you might go for a single seat for each team member. Since we want to have this personal approach to our clients the notion of using one account for the entire group was dropped instantly. We have begun to compare the first paid program against most of the high tier plans to observe how the price scales . The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for analyzing. Crisp Chat WordPress
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we focused on how they operate and perform with Slack. We analyzed some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier plans and attribute with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”end” and those attribute we didn’t need but might have to pay for. We are glad to state we think we have the best match for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of customers that are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you have a question or wish to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Crisp Chat WordPress