Why Select Crisp? Crisp Chat Zapier
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect choice for your company and startup too. You may understand how to compare live chats and which metrics could be significant for you also. Crisp Chat Zapier
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. Our decision was clear at the moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live chats we attempted had this feature, a few at higher price tags, others together with a poorly executed search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we make because we actually wish to make contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do at Storyblokwe do not wish to restrict the consumer to the use of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live talks offer. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we like to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with most solutions), or you might go for one chair for each team member. Since we want to get that personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We’ve begun to compare the first paid plan contrary to the majority of the high tier programs to observe how the cost scales again. The greatest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for analyzing. Crisp Chat Zapier
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they operate and function with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and attribute together with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those attribute we didn’t need but would have to cover. We are pleased to state we think we have the best match for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of customers who are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you’ve got a query or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Crisp Chat Zapier