Why Select Crisp? Crisp Chatbox
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect decision for your company and startup as well. You will know how to compare live talks and that metrics might be significant for you too. Crisp Chatbox
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our decision was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the background wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can not limit on the contacts we create because we really wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do at Storyblok, we do not wish to limit the consumer to the usage of the machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content based on some metrics those live chats provide. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really like the execution in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Intriguing, it is something that you can control. You could choose 1 accounts for the whole group (which can be cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to get this personal approach to our clients the notion of using one accounts for the whole group was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier plans to observe how the price scales . The greatest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for analyzing. Crisp Chatbox
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of these and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the clients. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower tier plans and feature together with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those attribute we didn’t need but might need to cover. We are glad to state we believe we have the best fit for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you want to find your best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all customers that are searching for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are glad we made that decision. If you’ve got a question or want to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Crisp Chatbox