Why Select Crisp? Crisp Display
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your company and startup as well. You may know how to compare live chats and which metrics might be important for you too. Crisp Display
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. So our decision was clear at that moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake once. We can not limit on the connections we make because we actually want to make contact with them all. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do at Storyblokwe do not want to limit the user to the usage of this machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live talks offer. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you could go for a single seat for every team member. Since we want to have this personal approach to our customers the idea of using one account for the whole team was dropped immediately. We have started to compare the first paid program contrary to most of the high tier programs to observe the way the price scales again. The highest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Crisp Display
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and function together with Slack. We tested some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we compared the lower grade plans and attribute together with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those attribute we did not need but might need to pay for. We are glad to state we think we got the best match for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all clients who are searching for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. In case you’ve got a question or want to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Crisp Display