Why choose Crisp? Crisp Live Chat Plugin
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right choice for your company and startup as well. You will understand how to compare live talks and that metrics might be significant for you too. Crisp Live Chat Plugin
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our decision was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we tried had that feature, a few at higher price tags, others combined with a badly executed search feature, and so the history was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can not limit on the connections we make because we really want to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do at Storyblokwe don’t want to limit the user to the usage of this machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we want to send specific emails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is rather Interesting, it is something you can control. You could choose one accounts for the entire group (which is cheap with most options ), or you might go for a single chair for each team member. Since we want to get this personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We have started to compare the first paid plan contrary to most of the high tier programs to see how the price scales again. The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for analyzing. Crisp Live Chat Plugin
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we focused on how they work and perform together with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower grade programs and attribute together with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those attribute we didn’t need but might need to pay for. We’re pleased to state we think we got the very best fit for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of clients who are looking for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. In case you have a question or want to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Crisp Live Chat Plugin