Why Select Crisp? Crisp Meaning In Chat
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right decision for your company and startup too. You may understand how to compare live talks and that metrics could be significant for you too. Crisp Meaning In Chat
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity and the pricing seems to outperform the benefit. Our decision was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can not limit on the connections we make because we actually want to earn contact with all of them. Endless contacts was what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do at Storyblokwe don’t want to restrict the user to the usage of the machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics people live talks provide. To be honest, we are not sending many emails, because we also hate spam on the side. So we like to send specific emails to particular target groups and : we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is rather Interesting, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with most solutions), or you could go for a single chair for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We have begun to compare the first paid plan against most of the high tier programs to see the way the price scales . The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for analyzing. Crisp Meaning In Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they operate and function with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the clients. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade plans and feature with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those feature we didn’t need but might need to cover. We are glad to say that we believe we have the very best match for us, perhaps it will fit as nicely for you. We found the listing of 8 aspects above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of customers who are searching for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you’ve got a question or want to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Crisp Meaning In Chat