Why Select Crisp? Crisp Names
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right choice for your company and startup too. You will understand how to compare live chats and which metrics could be significant for you also. Crisp Names
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity and the pricing seems to outperform the benefit. Our choice was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others together with a poorly implemented search feature, therefore the history was not accessible. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we create because we really want to earn contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do at Storyblok, we do not wish to limit the consumer to the usage of this system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most options we tested and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. So we want to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you might go for one seat for each team member. Since we like to have that personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We have started to compare the very first paid plan contrary to the majority of the high tier programs to observe how the cost scales . The highest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for testing. Crisp Names
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier plans and attribute with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those attribute we did not need but would have to cover. We’re pleased to say that we believe we have the best fit for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all customers who are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a question or wish to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Crisp Names