Why choose Crisp? Crisp Storage
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you also. Crisp Storage
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had that attribute, a few at higher price tagsothers together with a badly implemented search feature, and so the history wasn’t available. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can not restrict on the connections we make because we actually want to earn contact with all of them. Endless contacts was what we were looking for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do in Storyblokwe don’t wish to limit the consumer to the use of this system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. So we want to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Interesting, it’s something you can control. You could choose one account for the entire group (which is cheap with most options ), or you might go for a single chair for each team member. Since we want to have that personal approach to our clients the idea of using one account for the whole team was dropped immediately. We have begun to compare the very first paid plan contrary to most of the high tier plans to observe how the cost scales again. The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for testing. Crisp Storage
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and perform with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade plans and feature together with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we did not need but would have to cover. We are glad to state we believe we got the best match for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are searching for a live discussion themselves. We’ve updated to the Crisp endless plan some time ago, and are glad that we made that choice. In case you’ve got a query or want to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Crisp Storage