Why Select Crisp? Crisps Chat Up Line
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics could be significant for you too. Crisps Chat Up Line
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we tried had that attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we create because we really want to earn contact with them all. Unlimited contacts was what we were looking for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do in Storyblok, we don’t want to restrict the consumer to the usage of this system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is rather Intriguing, it’s something you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of options ), or you might go for one seat for each team member. Since we want to get this personal approach to our customers the notion of using one account for the entire group was dropped immediately. We have started to compare the first paid plan contrary to the majority of the high tier plans to see the way the cost scales . The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for testing. Crisps Chat Up Line
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources – so we concentrated on how they work and function together with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier programs and attribute together with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”end” and those feature we did not need but would need to pay for. We are glad to state we think we have the very best match for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are searching for a live discussion . We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you’ve got a query or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Crisps Chat Up Line