Why Select Crisp? Crispy Bread Chaat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right choice for your business and startup too. You may understand how to compare live chats and which metrics might be important for you also. Crispy Bread Chaat
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was interesting. All live talks we tried had that feature, a few at higher price tagsothers combined with a badly executed search feature, and so the history was not accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can’t limit on the contacts we make because we really wish to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do at Storyblokwe don’t want to restrict the user to the usage of the system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most options we tested and largely available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live talks offer. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we want to send specific mails to specific target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Interesting, it’s something that you can control. You could choose 1 account for the whole group (which can be cheap with most options ), or you could go for a single seat for every team member. Since we want to get this personal approach to our customers the notion of using one accounts for the entire team was dropped immediately. We have started to compare the very first paid plan against the majority of the high tier plans to see how the price scales again. The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Crispy Bread Chaat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade plans and feature together with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those attribute we didn’t need but might need to pay for. We are pleased to say we believe we have the very best match for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all customers that are searching for a live chat . We have upgraded to the Crisp endless plan a while ago, and are glad we made that choice. If you’ve got a query or want to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Crispy Bread Chaat