Why Select Crisp? Crispy Cheats
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right choice for your business and startup as well. You will understand how to compare live chats and which metrics could be significant for you also. Crispy Cheats
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are looking for quality support and not quantity and the pricing appears to outperform the benefit. Our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was interesting. All live talks we tried had that attribute, a few at higher price tagsothers combined with a badly implemented search feature, and so the background was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we make because we actually want to make contact with them all. Endless contacts was what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do in Storyblokwe don’t wish to limit the consumer to the usage of the machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live chats offer. In all honesty, we are not sending many mails, because we hate spam on our side. So we like to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Intriguing, it’s something that you can control. You could choose 1 account for the whole team (which can be cheap with the majority of options ), or you might go for a single chair for each team member. Since we want to have that personal approach to our clients the idea of using one account for the whole group was dropped instantly. We have started to compare the first paid plan contrary to the majority of the high tier plans to see the way the cost scales . The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. Crispy Cheats
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our resources already – so we focused on how they work and perform with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade plans and attribute together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those feature we didn’t need but might have to pay for. We are glad to state we believe we got the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of clients who are looking for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. If you have a query or wish to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Crispy Cheats