Why choose Crisp? Crispy Corn Chaat

In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect decision for your business and startup too. You will understand how to compare live talks and that metrics could be significant for you also. Crispy Corn Chaat

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How was that decision made?

Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.

 

What did we use previously?

We’ve Used several other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was apparent at the moment: we had to move on.

 

Chat log

We found 14 days background, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live chats we attempted had this feature, a few at higher price tagsothers together with a poorly executed search feature, and so the history wasn’t available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.

How many connections do we want?

First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we make because we actually want to make contact with them all. Unlimited contacts was what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:

So at Crisp, you don’t scale by use – which is huge! They believe the same way we do in Storyblokwe don’t wish to limit the user to the use of the machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.

 

Trigger events / messages

Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most options we tested and mainly available in the very first paid program.

 

Possibility to send campaign emails

From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks offer. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.

 

Number of brokers

The broker seats is kinda Intriguing, it is something you can control. You could choose one account for the entire group (which is cheap with most options ), or you could go for one chair for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the first paid program against most of the high tier programs to see the way the price scales again. The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Crispy Corn Chaat

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Integrations

Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they work and perform together with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.

 

Control the client via JavaScript

We are using the live chat not Only on the website but also in our application itself. Users might want to report an issue or merely have a fast question about something, hence the lead integration, and a possibility to initialize and hide/show the client with JavaScript was a must-have. It was possible with most live chats we’ve tried, the documentation of Crisp about their JavaScript SDK is clear and well recorded so that we got that operating in under 30 minutes.

 

What is Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”

From our experience, Crisp really Ships with the focus on such chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.

 

Cost

This one is tricky. If you read The last few points you saw that we compared the lower grade plans and feature together with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”end” and those feature we did not need but would need to pay for. We are pleased to say we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 aspects above is all you want to locate your own best match.

Summary

We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of customers that are searching for a live chat . We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a question or want to tell us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Crispy Corn Chaat

 

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