Why choose Crisp? Crispy Roast Chat Potatoes
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your company and startup too. You will know how to compare live chats and which metrics might be significant for you also. Crispy Roast Chat Potatoes
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity and the pricing appears to outperform the advantage. So our decision was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, a few at higher price tagsothers combined with a badly executed search feature, and so the background wasn’t accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we make because we really wish to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do in Storyblok, we don’t wish to restrict the user to the usage of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live chats offer. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we want to send specific mails to particular target groups and : we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker seats is rather Intriguing, it is something you can control. You could choose one accounts for the whole team (which can be cheap with the majority of solutions), or you might go for one seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the entire group was dropped instantly. We’ve begun to compare the very first paid plan contrary to most of the high tier programs to observe the way the cost scales again. The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was great for testing. Crispy Roast Chat Potatoes
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and function with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier plans and attribute together with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those feature we didn’t need but would need to pay for. We are glad to state we believe we have the best fit for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and do recommend it to all of clients who are searching for a live chat . We’ve updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you’ve got a question or want to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Crispy Roast Chat Potatoes