Why choose Crisp? Crispy Spinach Chaat
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics might be important for you also. Crispy Spinach Chaat
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live chats we tried had that attribute, some at higher price tags, others together with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the contacts we make because we really want to earn contact with them all. Unlimited contacts was what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do at Storyblokwe don’t wish to restrict the user to the usage of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics those live talks offer. In all honesty, we’re not sending many mails, because we hate spam on the side. So we want to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Interesting, it is something you can control. You could choose 1 account for the whole group (which is cheap with the majority of options ), or you might go for one chair for each team member. Since we like to have this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier programs to see the way the cost scales again. The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Crispy Spinach Chaat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources – so we focused on how they operate and function together with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we compared the lower tier programs and attribute together with the maximum tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we did not need but would have to cover. We’re glad to say that we believe we got the very best fit for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you want to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all of customers that are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you have a question or wish to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Crispy Spinach Chaat