Why choose Crisp? Custom Domain Email
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics could be significant for you too. Custom Domain Email
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live talks we tried had that attribute, a few at higher price tags, others combined with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we make because we really wish to make contact with all of them. Endless contacts was what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do at Storyblokwe don’t want to limit the user to the use of the system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live talks offer. In all honesty, we are not sending many emails, because we hate spam on the side. So we like to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it is something that you can control. You could choose 1 account for the whole group (which is cheap with the majority of solutions), or you might go for a single chair for each team member. Since we like to get this personal approach to our customers the notion of using one account for the entire team was dropped immediately. We’ve started to compare the very first paid program contrary to most of the high tier plans to observe how the cost scales again. The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for analyzing. Custom Domain Email
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we compared the lower grade plans and attribute with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those feature we did not need but might need to cover. We are glad to say that we think we have the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers that are looking for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you’ve got a query or wish to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Custom Domain Email